At Sparkcoin Xchange, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how Sparkcoin Xchange (the “Company”), a company incorporated under the laws of St. Vincent and the Grenadines, collects, uses, stores, and protects your personal information in connection with your use of our website (the “Website”) at www.sparkcoinxchange.com, our trading platform (the “Platform”), and related services, including the Client Portal. By using our services, you consent to the practices described in this Privacy Policy. For inquiries, contact us at support@sparkcoinxchange.com, call +1 (272) 363 8251, or write to us at 15 S Henry St, Pearl River, New York, NY, 10965, United States.
We collect personal information to provide and improve our services, comply with legal obligations, and ensure a secure trading environment. The information we collect includes:
- Personal Information: Name, email address, phone number, date of birth, and other details provided during account registration or through forms.
- Identification Documents: Passport, national ID, utility bills, bank or credit card statements, or corporate documents for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
- Financial Information: Details related to your transactions, deposits, withdrawals, and trading activity.
- Usage Data: Information about how you interact with our Website and Platform, including IP address, browser type, and pages visited.
We retain personal information for five years after the termination of our business relationship, as required by applicable regulations.
Sparkcoin Xchange uses your personal information for the following purposes:
- To verify your identity and ensure compliance with KYC and AML regulations.
- To manage your account, process transactions, and execute trading orders.
- To provide customer support and communicate updates about our services, products, or policies.
- To improve our Website and Platform through statistical analysis and user behavior insights.
- To comply with legal and regulatory obligations, including reporting to authorities when required.
- To personalize your experience and provide tailored product offerings.
We use cookies and similar technologies (e.g., web beacons) to enhance your experience, analyze Website usage, and track promotional effectiveness. Cookies do not contain personal information or account credentials. You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of our services. By using our Website with cookies enabled, you consent to their use as described in this policy.
Sparkcoin Xchange does not share your personal information with third parties except in the following cases:
- With service providers (e.g., payment processors) to facilitate transactions, on a need-to-know basis and under strict confidentiality agreements.
- When required by law, regulation, or legal process, such as responding to a court order.
- With your consent or at your request.
- To protect our rights, property, or safety, or that of our users or the public.
We ensure that any third-party recipients maintain the confidentiality of your information.
We employ industry-standard security measures, including SSL encryption, to protect your personal information from unauthorized access, loss, or misuse. Access to your account information (e.g., account number, User ID, password) is restricted to authorized personnel only. You are responsible for maintaining the confidentiality of your login credentials and should not share them with others.
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request updates to inaccurate or incomplete information.
- Deletion: Request deletion of your information, subject to legal retention requirements.
- Opt-Out: Choose not to receive marketing communications by contacting us.
To exercise these rights, submit a request via the Client Portal or email support@sparkcoinxchange.com. We will respond within one week, though we may charge a reasonable fee for excessive or repetitive requests or refuse requests exempt under applicable law (e.g., for legal compliance).
Your information may be transferred to and processed in countries outside your jurisdiction, including St. Vincent and the Grenadines, where Sparkcoin Xchange is incorporated. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
Sparkcoin Xchange may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and continued use of our services after changes are posted constitutes your acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@sparkcoinxchange.com
Phone: +1 (272) 363 8251
Address: Sparkcoin Xchange, 15 S Henry St, Pearl River, New York, NY, 10965, United States
Start Your Journey with Sparkcoin Xchange
Ready to start your trading journey?